Connect with a Canadian-licensed general practitioner in minutes from the comfort of your home
Green Shield Canada has partnered with Maple to offer access to online general practitioner visits. You can connect with a Canadian-licensed general practitioner in minutes from the comfort of your home.
Create your account today so that it’s ready when you need to see a general practitioner. To get started, have your GSC ID number ready.
Coverage varies by benefit plan – you’ll be able to check the “Coverage” tab within your Maple account for details. As a GSC plan member, you receive preferred rates and, in some cases, may have access to Maple at no cost to you.
Already have a Maple account linked to GreenShield? Sign in here.
How to get started with Maple
After you create an account, you’ll be able to see a general practitioner with the tap of a button. Watch this video for a step-by-step walkthrough. You can review details about your coverage directly in the app.
Talk to a general practitioner online in minutes
On-demand healthcare
General practitioners on Maple are available for you and your family on one shared account. Use your smartphone, tablet, or computer to connect with a general practitioner over text, audio, or video.
Digital prescriptions
Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost.
Advice, lab work, and more
Get a lab test requisition or medical advice from our online general practitioners in minutes.
Complete medical records
Shared medical records to ensure continuity of care for you and your loved ones.
Wide range of specialists*
For an additional fee, Maple also offers access to a wide variety of specialists, including dermatologists, mental health therapists, and endocrinologists.
* Additional charges or exclusions may apply. Maple services not covered may be reimbursable through your health benefits plan.
Seeing a general practitioner on Maple is as easy as 1-2-3
1
Sign up for an account
Create a Maple account using your GreenShield ID number, or link your existing Maple account to GreenShield. When a medical need arises, click “Get care” and enter your symptoms. You can review your coverage details by clicking the “Green Shield” button when you log in.
2
Chat with a general practitioner
One of our general practitioners will review your request and respond within minutes. You can see a general practitioner using audio, text, or video.
3
Get advice, diagnosis, & treatment
Depending on your needs, general practitioners can provide a diagnosis, give you medical advice, write you a prescription, order lab work, and more.
Patients love using Maple
We have thousands of five-star reviews from people just like you.
Saves a lot of time compared to sitting in a doctor's office!
Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!
Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.
Frequently Asked Questions
How do I register for myself and my family?
Click here to get started. As the main GreenShield cardholder, you can register for an account on Maple using your GreenShield ID number. Once your account has been created, add your eligible family members to your account, and add their insurance information under the “Green Shield” tab.
What are the details of my Green Shield coverage?
Coverage varies by benefit plan. To check your coverage, register or log-in to your Maple account and click the “Green Shield Canada” button. Keep in mind that as a GSC plan member, you receive preferred rates and, in some cases, may have access to Maple at no cost to you.
Who are the general practitioners and what can they diagnose?
Our general practitioners are hand-selected, qualified doctors and nurse practitioners from across Canada. They’re the same providers you could see in person. Our network of general practitioners and specialists can treat many conditions online including colds and flu, infections, chronic conditions, sexual health concerns, skin problems, and many more.
I need technical support and have questions about my account. What do I do?
If you have any questions about Maple or how to set up your account, you can get support via chat from the Maple app or website. Our team is available at any time.
I am a plan sponsor, and I have questions about the virtual care program. What do I do?
If you have any questions about the virtual care program, please contact your GreenShield account team.
Is my information private?
Yes. Your personal and health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. You also retain complete control of your personal health information at all times. Check out our Privacy Policy for a more in-depth description of data privacy at Maple.
Skip the waiting room — see a general practitioner online
Create your account today so that it’s ready when you need to see a general practitioner. Simply have your GreenShield ID number ready to get started.
Already have a Maple account linked to GreenShield? Sign in here.
