Scabies treatment, diagnosis & prescriptions
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Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
Security and Privacy
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Scabies
Yes, a Maple doctor can diagnose and prescribe treatment for scabies. The rash scabies leaves on the skin is the most common sign, so a physician may ask to examine the affected area, and collect other pertinent details about your health to make a diagnosis.
Yes, our physicians can prescribe medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or to have it delivered right to your door at no additional cost.
You can visit our How it Works page to learn more.
Scabies is a skin condition caused by Sarcoptes scabiei, which are microscopic mites that burrow under the skin, lay eggs, and continue to breed on the body. Having scabies can be an extremely uncomfortable experience because the mites cause an itchy rash. Although scabies is highly contagious, it isn’t dangerous.
If a person is infested for the first time, it can take 4-6 weeks for symptoms to appear. Scabies is still contagious during that phase. Someone who has had scabies before will show symptoms within a few days.
Scabies symptoms include:
- rash, usually red and pimple-like and extremely itchy, but sometimes scaly
- itching that gets worse at night
- greyish-white lines on the skin that are slightly raised, from where the mites are burrowing under the skin
- sores that form from excessive scratching
Scabies is caused by prolonged skin-to-skin contact with someone else that has scabies. Scabies isn’t usually passed on with brief contact like handshakes. Mites move from one person to the next during longer skin contact like holding a child, or being intimate with a partner. It is common for entire households to get scabies at once because of how contagious scabies is among people living in close quarters.
If someone has crusted scabies, it’s possible for another person to become infested by sleeping in their unwashed sheets, or borrowing their clothes. This is less common.
In the early stages, a scabies rash looks a lot like other skin conditions such as acne, or bites from other pests like mosquitoes. Later, the rash can cause scaling on the skin that looks similar to psoriasis. Because the scabies rash imitates so many other things, it’s easily misdiagnosed.
A doctor can diagnose scabies by looking at your skin. They’ll look for the burrows, or track marks, that distinguish scabies from other concerns. Sometimes a sample from the burrow may be sent for examination to confirm the presence of eggs, or mite feces.
Medicinal cream is a common treatment for scabies, like Elemite, Eurax, or for those with certain allergies or no success with other treatments, Lindance.
If one person in your household has scabies, it’s likely that the rest of the people in your house do as well. Cleaning sheets and clothing of an infected person, and vacuuming furniture the person has come in contact with will help prevent scabies from spreading.
While eczema and scabies may be similar in appearance, scabies is caused by a mite that burrows under the skin, lays eggs and reproduces, while eczema isn’t linked to any parasite. The cause of eczema is unknown, but is thought to be linked to immune function. While they both can cause itchy, flaky skin, they’re not related conditions.
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