Norovirus treatment, diagnosis & prescriptions
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Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
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- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
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Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
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About Norovirus
Yes. In most cases, a doctor from Maple will be able to offer a norovirus diagnosis by evaluating your condition and discussing your symptoms. Further testing may be required to rule out other causes.
Yes. Our physicians can prescribe medication online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or to have it delivered to your door at no additional cost.
For more information, visit our How it works page.
Noroviruses are considered the most common cause of acute gastroenteritis.
Norovirus infection causes a sudden onset of inflammation and irritation in the stomach and intestines. It’s commonly associated with food poisoning and occurs most frequently in the winter months.
Symptoms typically appear within 12 to 48 hours after exposure to the virus and last 1 to 3 days. There are numerous types of noroviruses, meaning that there is no norovirus immunity for those who’ve already had it in the past.
Common norovirus symptoms include:
- Vomiting
- Diarrhea or watery stool
- Stomach pain or cramps
- Fever
- Headache
- General discomfort
- Muscles aches
Norovirus causes stem from consuming contaminated food or water, being in close contact with an infected person, and from hand-to-mouth contact after touching contaminated objects or surfaces.
The virus itself exists in the stool and vomit of those infected. Norovirus transmission can occur through direct contact transmission or through tiny particles of vomit or stool that land on surfaces. Norovirus is not considered an airborne disease.
Typically, the norovirus will go away on its own in 24 to 72 hours, depending on the health of your immune system and the severity of your infection.
Because there is no direct norovirus treatment, bed rest and drinking lots of fluid is recommended to help avoid dehydration and allow your body to heal on its own.
Norovirus prevention can be done in a few ways, including:
- Cooking seafood thoroughly
- Washing fruits and vegetables before preparing them
- Disposing of vomit and fecal matter carefully
- Avoiding crowded areas
- Avoided possibly contaminated food and water
- Disinfecting surfaces that could become contamination points
- Avoid traveling
- Thorough handwashing
If you believe you might be infected with norovirus, you should stay home and avoid contact with others to prevent them from becoming infected.
Because it’s so contagious, norovirus transmission often occurs in high-density places or settings with frequent close-quarters encounters such as:
- Schools
- Nursing homes
- Sporting events
- Concerts and live theatre
- Cruise ships
The virus spreads via direct contact transmission or through tiny particles of vomit or stool that land on surfaces.
The biggest differences between rotavirus and norovirus are the duration of the infection, who the virus typically affects, and possible complications associated with the infections. Both conditions are caused by fecal-oral contamination involving infected stool. Evaluating the symptoms alone may not be enough for a doctor to determine which virus is present because symptoms are similar.
Symptoms for a rotavirus infection typically last between three to eight days, while a norovirus infection typically lasts less than three days. Rotavirus most often affects children under five, while norovirus is more common in adults. There is a vaccine available for rotavirus, while there is no norovirus vaccine because of the numerous types of noroviruses.
Moreover, a child who does develop rotavirus may be immune to reinfection, while norovirus can reinfect someone repeatedly throughout their lives.
There are additional risks associated with severe dehydration in children experiencing rotavirus.
While norovirus and food poisoning both affect the stomach and intestines, the biggest difference between them is that norovirus recovery often occurs more quickly, between 24 to 72 hours.
Food poisoning may also cause additional symptoms, such as bloody diarrhea, that aren’t usually seen for norovirus cases.
Both conditions can be caused by ingesting contaminated food or water, or hand-to-mouth contact without proper handwashing.
Norovirus is sometimes called a “stomach bug”, although that term is often used to describe a wide array of food-borne illnesses.
In some cases, a “stomach bug” can turn out to be a norovirus infection. That being said, many food-borne and gastrointestinal illnesses have similar symptoms as the norovirus, so having a stomach bug doesn’t necessarily mean you have a norovirus infection.
If you’re experiencing norovirus symptoms, a doctor from Maple will be able to help you better determine the actual cause of your illness.
No, norovirus isn’t the flu.
The influenza virus is an infection of the respiratory system, which often causes fever, chills, aches, and pains.
Norovirus is an infection that affects the stomach and intestines, often causing vomiting, diarrhea, and stomach cramping or pain.
Typically, norovirus duration lasts between one to three days without treatment. The speed at which you recover can be influenced by the health of your immune system.
If you continue to experience vomiting and diarrhea after 72 hours, you should speak to a doctor on Maple about whether you need further testing or treatment.
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