Mononucleosis (Mono) treatment, diagnosis & prescriptions.

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

Yes. In most cases, a doctor on Maple can help you manage mononucleosis if you’ve been previously diagnosed. They can write you any necessary prescriptions and recommend an appropriate course of treatment.

In some cases, if you haven’t yet been diagnosed, they may be able to diagnose you on Maple. Once you describe your symptoms to the doctor, they’ll be able to either diagnose you or ask you to do lab work to confirm the diagnosis. If the doctor suspects you have a more serious problem, they may suggest that you go to a clinic for a thorough physical examination.

Mononucleosis is an infectious virus that is transmitted through saliva and mucous. It’s a group of symptoms caused by the Epstein-Barr virus (EBV).

If you’ve had an EBV infection before, it’s very rare to get another one. Symptoms may recur months or even years later, but this is typically not a new infection. 

The symptoms of mono include:

• Fatigue
• Sore throat that doesn’t get better with antibiotics (it’s occasionally misdiagnosed as strep throat)
• Fever
• Diffuse rash that breaks out after antibiotic treatment when strep has been incorrectly diagnosed
• Swollen lymph nodes in neck and armpits
• Swollen tonsils
• Headache
• Skin rash
• Soft, swollen spleen

The virus has an incubation period of 4-6 weeks. Typically, fever and sore throat show up first and may subside but fatigue, enlarged lymph nodes, and a swollen spleen may last longer.

Epstein-Barr virus is the most common cause of mono, but other viruses can also cause symptoms. It is transmitted by coughing or sneezing, sharing cups or utensils, and kissing (hence its nickname, the kissing disease).

Do not share food, dishes, drinks, glasses, or utensils with anyone who has the virus. Do not kiss or have sexual contact with someone who has mono. Anyone with the virus should also cover their mouth when they cough or sneeze. Take precautions until the fever subsides.

Because mono is a virus, there’s no specific treatment. Most treatment involves home care, such as resting, eating well, and drinking plenty of fluids. You can also take acetaminophen, ibuprofen and oral steroids for fever and sore, swollen throat. Occasionally, you may develop secondary infections such as strep throat, sinus infections, or tonsillitis and these will need treatment with antibiotics (although it’s advised to avoid amoxicillin or penicillin because it can cause a rash in people with mono).