Lice treatment, diagnosis & prescriptions
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Why Canadians love Maple
Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
Security and Privacy
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Lice
Yes, you can. The healthcare practitioner will probably want to schedule a physical exam to look for symptoms or signs of lice.
Before offering a lice diagnosis, the healthcare provider may also use a special light to check for lice eggs, also called nits. Once they’ve confirmed the lice diagnosis, the healthcare practitioner will be able to suggest lice treatment options, depending on the area of infestation.
Yes, you can. Physicians on Maple can prescribe lice medications online during your consultation. Once you accept a prescription for lice, you’ll have the option to pick it up from any pharmacy conveniently located to you or to have it delivered right to your door at no additional cost.
Lice is the name for tiny parasitic insects that feed on human blood. They are wingless and cannot fly or jump but are known to spread through direct contact.
This is the reason that lice are often found in schoolchildren and cramped living areas, where close personal contact and the sharing of belongings occur.
There are three types of lice and the parts of the body they’ve infested. These include:
- Head lice
- Body lice
- Pubic lice (often referred to as “crabs”)
The most common symptoms and signs of lice include:
- Intense itchiness (around the area of infestation)
- Nits on hair shafts
- Bite marks (especially in the pelvic region)
- Finding lice on the scalp, body, in hair, or on clothing
- Ticklish feelings (caused by movement of lice through the hair)
- Sores on the shoulders, neck or scalp
Contrary to popular belief, poor hygiene doesn’t cause lice. You can have very good hygiene and still contract lice.
Lice is caused by coming into direct contact with living lice or nits (lice eggs).
There are a number of situations that cause lice to spread. Some of these include:
- Contact with contaminated furniture or surfaces
- Sharing items with family and friends
- Storing items in close proximity (allowing lice to transfer between them)
- Direct head-to-head or body-to-body contact
- Sexual contact
The healthcare practitioner will be able to provide a lice diagnosis by evaluating your condition, and performing a physical examination to check for signs of lice. They may also employ a “Wood’s light,” which makes spotting nits easier by turning them to appear pale blue under the light.
For head lice, the healthcare provider will look for live lice or nits that are located within ¼ inch of your scalp.
Body lice can be diagnosed if nits or living lice are found on bedding or in the seams of clothing.
Pubic lice are diagnosed by looking for crawling lice in pubic hair or other areas of the body with coarse hair. This could include the chest, facial hair, eyebrows or eyelashes.
Lice treatments must be managed with great attention to detail to avoid lice recurring from unhatched eggs.
The lifespan of a female louse is about one month. Eggs take 8 days to hatch and another 8 days to mature enough to begin laying their own eggs. Once they reach this point, they can each lay between 7-10 eggs per day. They can also survive up to 55 hours without a host (on clothing, bedding, etc.). When these facts are considered, it’s easy to see how a few overlooked lice can quickly cause a full recurrence.
Depending on the situation, the healthcare practitioner may suggest over-the-counter products for head lice. However, in some cases, they could recommend prescription lice medications such as oral or topical drugs or lice treatments.
If you believe that you or your child could have a lice infestation, it’s a good idea to talk to a healthcare provider right away.
Lice won’t go away on their own, even if lice symptoms lessen or disappear for a while. This is because lice eggs that are left behind from one instance can hatch and cause a total recurrence. If they reappear, any precautions or treatments will have to be repeated entirely to stop the cycle.
In some cases, you may also require prescription lice medications to treat the condition. The healthcare practitioner will know what the best course of action will be for your particular situation.
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