Frostbite treatment, diagnosis & prescriptions
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Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
Security and Privacy
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Frostbite
Yes, you can. The healthcare practitioner will want to do a physical exam and discuss your symptoms or signs of frostbite before offering a diagnosis for frostbite.
If your frostbite symptoms are severe, the healthcare practitioner may suggest additional testing to check for damage to bones or muscles. The healthcare practitioner will also likely suggest immediate frostbite treatments to help prevent further damage to the affected area.
Yes, you can. Physicians on Maple can prescribe frostbite medications online during your consultation. Once you accept a frostbite prescription, you’ll have the option to pick it up from any pharmacy conveniently located to you or to have it delivered right to your door at no additional cost.
Frostbite is a condition that occurs when skin is exposed to extreme cold temperatures or for a prolonged period of time.
In its early stages, skin and tissues beneath the skin freeze. In severe cases, blood vessels, nerves and muscles can freeze as well.
There are a few classifications used to describe frostbite depending on its severity. These include:
- Grade 1 – Mild, with no permanent damage
- Grade 2 – Tissue amputation, nail sequelae
- Grade 3 – Bone amputation, function sequelae
- Grade 4 – Bone amputation at the limb, systemic involvement, function sequelae
The signs of frostbite can change depending on the severity of the condition. Some of these frostbite symptoms include:
- Numbness
- Cold skin
- Prickling feelings
- White, red, bluish-white or grayish-yellow skin tone
- Severe joint or muscle stiffness
- Difficulty moving the affected area (i.e., clumsy fingers)
- Blistering after warming (in severe cases)
- Pain around the exposed area
- Skin turning black after warming (sometimes taking days to present)
- Swelling, redness or discharge around the frostbitten area
The cause of frostbite is always exposure to cold.
This could be caused by prolonged exposure to cold environments or being exposed to extreme cold temperatures without protection. Experiencing frostbite is possible even at temperatures above freezing, especially if skin is wet or you’re exposed to severe wind chills.
Frostbite can also be caused by coming into direct contact surfaces that are extremely cold. In this case, the skin could freeze immediately.
The first thing the healthcare provider will want to do is evaluate the affected area to check for signs of frostbite. They’ll also want to discuss the potential causes of your frostbite before offering a frostbite diagnosis.
In some cases, the healthcare provider may want to do additional testing alongside your frostbite diagnosis, to check for damaged bones or muscles. This could include tests, such as:
- X-rays
- MRIs
- Bone scans
The healthcare provider may need to perform these tests to determine the severity of your frostbite, so that they can recommend appropriate frostbite treatments.
If home-remedies like warming the area and removing wet clothing or jewelry isn’t working, the healthcare practitioner can offer additional frostbite treatment options such as:
- Protecting the area with sterile dressings
- Assisting with rewarming
- Prescribing medications for frostbite (oral pain medications, infection-fighting drugs or clot-busting medications)
- Therapies (physical or whirlpool therapy)
- Addressing wound care and possible debridement (removal of damaged tissue)
- Surgery
While it remains unproven, hyperbaric oxygen therapy is being studied as a possible adjunct therapy to help improve frostbite symptoms.
If you believe you’re experiencing frostbite, the first thing you should do is cover the area and get out of the cold, if possible. Remove all wet clothing. You should then try to warm the area, using a warm water bath and cover the remainder of your body with a blanket. This will assist your body as it attempts to normalize your temperature.
It’s important to note that rewarming frostbitten tissue can be painful. Using hot water to try and speed up the process won’t work, and this can cause the affected area to become even more painful.
When these methods aren’t helping, it’s a good idea to see a healthcare provider. You may require specialized frostbite treatments or prescription medications for frostbite to help your condition.
A healthcare practitioner on Maple will know the best ways to protect the area from further damage, and the most effective frostbite treatments for you.
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Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.