Diarrhea treatment, diagnosis & prescriptions
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Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
Security and Privacy
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Diarrhea
Yes. In most cases, a Maple doctor can diagnose diarrhea online by asking about your symptoms and conditions.
Once you describe your symptoms to the doctor, they will be able to diagnose, prescribe appropriate medication, and recommend an appropriate course of treatment.
Treatments you may receive from a doctor on Maple may include Imodium (loperamide), which slows down intestinal motility and can quickly resolve cases of benign diarrhea. The doctor may also prescribe anti-vomiting medications such as Zofran (Ondansetron). These are highly effective medications that dissolve under your tongue and can provide full relief in as little as 30 minutes.
If your diarrhea is consistent with an acute infection, your doctor may recommend rapid treatment with antibiotics (such as Ciprofloxacin), and close follow up in an in-person clinical setting.
Yes, our physicians can prescribe medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or we’ll deliver it right to your door at no additional cost.
Everyone has diarrhea occasionally — loose, watery and more frequent bowel movements. In most cases, diarrhea lasts several days. But if diarrhea lasts for weeks, it can indicate a serious disorder, such as a chronic infection, inflammatory bowel disease, or irritable bowel syndrome.
Diarrhea is often caused by a viral stomach infection such as an intestinal or stomach flu.
- Abdominal cramps and pain
- Loose, watery stools
- Bloating
- Blood in the stool
- Fever
- Nausea
- Urgent need to have a bowel movement
Diarrhea does not usually require prescription medication, and will go away on its own. Drinking water or beverages with electrolytes (sports drinks) can help replace your fluids and keep you hydrated.
Having said that, taking over the counter medications like Imodium (loperamide) can greatly reduce the severity of symptoms, and the frequency of bowel movements.
If your diarrhea is caused by a bacterial infection or parasites, your doctor might prescribe antibiotics.
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Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.