Diabetes treatment, diagnosis & prescriptions

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

Yes. In most cases, a doctor on Maple can help you manage previously diagnosed diabetes. They can prescribe medications and advise on treatment plans. In select provinces Maple’s endocrinologists can order tests and adjust your medications to help you optimize your diabetes therapy.

Diabetes is actually a group of diseases that affect how your body uses blood sugar (glucose), caused by issues with the hormone insulin. Diabetes occurs when the pancreas fails to produce insulin or when tissues in your body become insensitive to insulin, and glucose builds up in your blood. There are a number of types of diabetes, including those that are chronic (Type 1 and 2) and temporary (gestational diabetes).

Symptoms of type 1 and 2 diabetes include:

• Increased thirst
• Frequent urination
• Extreme hunger
• Unexplained weight loss
• Fatigue
• Irritability
• Blurred vision
• Slow-healing sores
• Frequent infections

Gestational diabetes can have many of these symptoms, but is often only caught because of routine testing during the second trimester of pregnancy.

Diabetes is treated differently depending on what type you have. All types of diabetes can be managed by exercising regularly and eating foods that are lower in fat and calories and higher in fiber, such as fruits, vegetables, and whole grains. Additionally, type 1 diabetes treatment typically involves the use of an insulin pump or regular insulin injections, as well as frequent blood sugar checks.  In extremely rare cases, pancreas transplants may be used. Type 2 diabetes can be treated with medication, insulin, or both (as well as lifestyle changes). And depending on the severity of your gestational diabetes, you may also need insulin or medication. The doctor will be able to best advise you.