Anxiety treatment, diagnosis & prescriptions

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

Yes, you can. Your doctor will want to talk to you about the anxiety disorder symptoms that you’re experiencing. They will also want to perform a physical exam and have a psychological evaluation performed before offering an anxiety disorder diagnosis.

The doctor may also refer you to mental health professionals for additional evaluations as part of your anxiety disorder treatments. If you live in select provinces and territories, you can also see a mental health physician on Maple. A mental health physician is a general practitioner trained in diagnosing and managing mental health conditions and can provide prescription medication, if necessary.

Anxiety is a normal emotion that helps us survive. Everyone has stressors in their lives, so it’s completely normal to experience feelings of anxiousness occasionally.

However, when anxiety is ongoing, excessive, or affecting your day-to-day life, it could be a sign of anxiety disorders.

These anxiety disorders make it difficult to control overwhelming feelings of worry, and can leave you feeling helpless and exhausted. There are several types of anxiety disorders, each caused by different triggers. Some of these include:

• Panic disorder – Recurrent, unexpected panic attacks (e.g., heart palpitations, sweating, trembling) followed by at least one month of constant concern about having another panic attack or the fear of losing control, and/or significant behaviour changes related to the attacks (e.g., avoiding exercise or places for fear of having a panic attack).
• Select mutism – Predominantly a childhood anxiety disorder that is diagnosed when a child consistently does not speak in some situations, but speaks comfortably in other situations.
• Phobias – A type of anxiety disorder defined by a persistent and excessive fear of an object or situation. Phobias typically result in a rapid onset of fear and are present for more than six months.
• Anxiety due to another medical condition – When a person suffers from anxiety disorder due to another medical condition, the presence of that medical condition leads directly to the anxiety experienced.
• Social anxiety disorder – Involves a fear or anxiety about being humiliated or scrutinized in social situations, which lasts at least six months. This fear causes significant distress or impairment in day-to-day functioning.
• Agoraphobia – A type of anxiety disorder that causes someone to fear and avoid places or situations that might cause them to panic, feel trapped, helpless or embarrassed.
• Substance/medication-induced anxiety disorder – Nervousness, restlessness, or panic caused by taking or stopping a drug or substance.
• Separation anxiety disorder – When someone is afraid of being separated from a particular person, persons, or even a pet. While mostly associated with young children, teens and adults can experience the condition as well.
• Unspecified anxiety disorder – When there are anxiety-like symptoms that cause significant distress or impaired functioning but there is insufficient information to determine what particular type of anxiety disorder may be present.
• Generalized anxiety disorder – characterized by persistent and excessive worry about a number of different things in someone’s daily life. Someone may worry more than seems warranted about actual events, or may expect the worst even when there is no apparent reason for concern.

Signs of anxiety disorders can appear both mental and physical symptoms, depending on the type of anxiety disorder you’re experiencing.

These symptoms may also appear differently for adults than children. It’s important to note that adults may need to help identify these conditions in children, in order to know when they should talk to a doctor. They may not be able to verbalize their feelings clearly, but could instead show signs of anxiety disorders.

Like many mental health conditions, anxiety disorders are caused by a complex combination of environmental and biological elements. In some cases, the exact causes of anxiety disorders aren’t fully understood.

Sometimes, anxiety disorders can be caused by catalysts such as:

• Changes/differences in brain chemistry or function
• Personality or environmental changes
• Traumatic events (physical injuries, extreme emotional distress, abuse, etc.)
• Genetics
• Stress buildup

Before the healthcare professional provides a diagnosis for anxiety disorders, they’ll want to discuss your personal and family medical history. They’ll also want to evaluate your current condition and any anxiety disorder symptoms you’ve been experiencing.

In many cases, the healthcare provider will refer you to a mental health professional like a psychotherapist, who can help you manage your anxiety disorder symptoms.

Once you’ve had a full physical and psychological evaluation, the healthcare provider can provide an anxiety disorder diagnosis, if necessary. They’ll also be able to suggest coping strategies for anxiety, anxiety management techniques and anxiety disorder treatments, including ongoing psychotherapy, or any required prescription anxiety disorder medications.

Psychotherapy and medications are reasonable first-line treatments for anxiety disorders. When you’re experiencing moderate-to-severe symptoms, a combination of both treatments may be most effective. Cognitive behavioral therapy (CBT), as well as mindfulness-based stress reduction techniques have also been proven to effectively reduce symptoms of anxiety disorders.

A doctor may deem it appropriate to prescribe medication for your anxiety disorder to lessen the distress caused by intrusive thoughts or generalized stress caused by your anxiety.
The most commonly suggested prescription anxiety medications in Canada are selective serotonin reuptake inhibitors (SSRIs) such as. Citalopram (Celexa), Paroxetine (Paxil), Sertraline (Zoloft), Fluoxetine (Prozac), and Escitalopram (Lexapro). Serotonin -norepinephrine reuptake inhibitors (SNRIs) like Duloxetine (Cymbalta) and Venlafaxine (Effexor) are also commonly prescribed. All of the anxiety medications mentioned are available online through Maple.

Anxiety is the body’s response to stress, threats, and fear. Typical anxiety usually passes once the threat disappears.

However, anxiety disorders are different from a typical anxiety because their conditions are brought on by more than passing worries or fears.

With anxiety disorders, anxiety can occur frequently and seemingly out of the blue, and last longer than needed for the situation.

Untreated anxiety disorders can worsen over time.

There are high risks associated with using alcohol to self-medicate an anxiety disorder, and it is not recommended. A person with an anxiety disorder is three times more likely to develop an alcohol use disorder at some point in their life compared to someone who has never been diagnosed with anxiety.

If you’ve had signs of anxiety disorders for an extended period of time, or they’re affecting your daily life, you should talk to a healthcare professional.

The healthcare professional will be able to refer you to a psychotherapist, as well as check for any physical conditions that could be causing your symptoms. They’ll also be able to discuss if a prescription anxiety disorder medication may be of any benefit to you.

With the help of a healthcare professional on Maple, you can get the anxiety disorder treatments you need. This way you can reduce your symptoms and improve your quality of life.