See an online doctor in Ottawa within minutes

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

Maple is the trusted online doctor resource providing convenient 24/7 virtual care. Talk to Canadian-licensed primary care providers, like doctors, nurse practitioners, and specialists within minutes by phone, video, or text and get your common health issued address quickly and easily with free prescription delivery. Treat concerns like cold and flu symptoms, allergies, skin rashes, and more, and know you are always getting an online doctor appointment with a high level of care.

Wait times to see an online doctor in Ottawa on Maple are usually a few minutes. Compare that to waiting 4.4 hours at Ottawa General Hospital. We offer access to virtual doctors and nurse practitioners 24 hours a day in Ottawa.

Simply log into Maple, hit 'Get care', list your symptoms, and get connected with a Canadian-licensed virtual doctor or primary care provider in no time.

Looking for an online pharmacy in Ottawa? Our online doctors and nurse practitioners can fill prescriptions, which can be sent directly to your local pharmacy or delivered for free to your home address.

Yes, you can access a virtual doctor or nurse practitioner through Maple no matter what Canadian province you are in, you’ll just need to update and confirm your location in the app before you get care. If you want to use your health card, you’ll need one for the province you’re seeking virtual care in.

If you're travelling outside Canada and need care, you can speak with one of our healthcare professionals, but we can't provide a prescription unless you are within Canada.

Once you request virtual care within the app, you will need to let us know who in your family needs care and where you're located. Then, choose the type of healthcare provider you'd like to see (select GP for most common issues), purchase your membership to get access to all the member benefits, then update your health profile and tell us about the symptoms you or your family member is experiencing. One of our providers may ask you a few additional questions to get a better idea of your concerns. You'll then need to verify your identity with a health card or any government issued ID so we can connect you to a virtual doctor or nurse practitioner. Virtual appointments are generally done over text, but sometimes a video call might be necessary to diagnose you and provide a prescription.

Remember, if you need to see a specialist covered by OHIP, you must hold a valid health card and a referral letter from your family doctor or a general practitioner.

Whether you're in Downtown Ottawa, Kanata, or Barrhaven, virtual care is particularly important in Ottawa because it’s a large city with lots of neighbourhoods. It can sometimes be difficult to see a family doctor or get urgent care if there’s a shortage of hospitals or clinics nearby. On the other hand, in the cities, wait times for emergency departments and walk-in clinics can be hours. With Maple, you can get an online doctor appointment in Ottawa quickly and easily, so it's less time wasted with peace of mind you’re getting a high level of service.

The Ontario Health Insurance Plan, better known as OHIP, is a government-run health insurance plan for Canadian citizens residing in Ontario. OHIP-covered services are available on Maple for gynecology, allergies and clinical immunology, and HIV risk and prevention. For gynecology and allergy and clinical immunology, you’ll need to show a valid referral letter and Ontario health card before your appointment. For HIV risk and prevention, you’ll need to show a valid Ottawa health card. Please see our specialties page for more information.

While Maple in some cases is not covered by OHIP due to our use of secure messaging and a national network of doctors and nurse practitioners, we are covered by many private insurance plans.

Yes you can. Our Maple doctors can provide a prescription and fill it online for Ottawa residents, however prescriptions are given at the providers discretion and we do not prescribe narcotics. With Maple membership you can get online prescription refills delivered right to your door, from Ottawa to Toronto and beyond. So that means skipping the wait at your family doctor's office, and at the drugstore.

One of the many benefits of seeing a specialist on Maple is that you can get an appointment with a doctor in less than 72 hours. This includes online doctor consultations in Ottawa with specialists like dermatologists, online therapy, endocrinologists and more.

For many services, you don’t need a referral to schedule an appointment and you’ll typically connect with the provider over secure text messaging. For those specialist visits covered by OHIP, you must hold a valid health card and a referral letter from your family doctor or a general practitioner. In these cases, your visit will occur by phone or video. Our doctors are accepting new patients in Ottawa.

Yes, you can get a prescription refill online or request a sick note during your virtual doctor appointment in Ottawa.

To get a prescription online in Ottawa with Maple, simply fill out a short form about the prescription you need. You can either see a doctor or nurse practitioner in minutes or schedule an appointment with a specialist. Doctors and nurse practitioners can provide prescriptions for most medications at their discretion.

Please note that online doctors and nurse practitioners in Ottawa can’t provide prescriptions for narcotics or opiates. The doctor or nurse practitioner will let you know if you need to visit a family practice or walk-in clinic in Ottawa instead.

To get an online doctor’s note in Ottawa, you will need to provide your personal health information, like your symptoms and details of your request in the notes section. You can either see a doctor or nurse practitioner in minutes or schedule an appointment with a specialist. Doctors can provide medical notes for work, school, or short absences at their discretion. You’ll get a digital copy of the sick note with the doctor’s signature and contact information.

Maple does offer certain online medical appointments in Ottawa that are covered by OHIP. This includes gynecology, allergies and clinical immunology, and HIV risk and prevention. Please see our specialties page for more information.

With Maple, no referral is needed to see most of our specialists. All you need to do is click “Get care”, select the specialist you’re looking for, and book a virtual doctor’s appointment at a time that’s convenient for you.

You’ll need to see your family doctor or a general practitioner to get a referral for a specialist in Ottawa. While most of our specialists don’t require a referral, you do need one to see an OHIP-covered gynecologist or allergist on Maple. Once received, you’ll upload your referral letter to your Maple account. You’ll also need to show a valid Ottawa health card before your appointment with the gynecologist or allergist.

With health-care providers that are all Canadian-licensed, Maple provides same level of service you would get from a regular appointment with a doctor or nurse practitioner, with the added benefit of having access to specialists online too. Lots of our returning patients started out searching 'online doctor Ottawa' and now use Maple for the majority of their families healthcare needs.