Virtual care whenever you need it

GuardMe Mobile Doctor makes it easy to connect with Canadian-licensed doctors, anytime, anywhere through Maple. Under your GuardMe plan, you have access to 1 visit with a general practitioner or nurse practitioner per day.

Maple is a healthcare platform for fast, convenient access to Canadian-licensed doctors via your smartphone, tablet or computer.

Simply tap a button to request a consultation and connect with a Canadian-licensed primary care provider via secure messaging, audio, or video chat. Primary care providers like doctors and nurse practitioners can provide medical advice and issue prescriptions, lab requisitions and more at their discretion.

Primary care providers like doctors and nurse practitioners on Maple can treat a variety of common health issues virtually. However, not all requests are suitable for virtual care. All consultation requests on Maple are reviewed by primary care providers who will assess your symptoms and medical history to determine if your medical issue can be safely treated through a virtual consultation.

Maple should not be used for medical emergencies. If you believe you have a medical emergency, please call 911 or go to the nearest emergency room.

Our primary care providers cannot legally prescribe narcotics or controlled drugs.

Visit guard.me/mobiledoctor and enter your GuardMe policy number and date of birth to confirm your eligibility. You’ll then be asked to add a few details to set up your Maple account and create a password.

You can access Maple using your smartphone, tablet, or computer. You can download the Maple mobile app if you have an iOS or Android device. Maple is also available via any modern web browser.

Maple primary care providers are Canadian-licensed family/emergency room physicians (sometimes known as a general practitioner or GP) or nurse practitioners (NPs) qualified to diagnose and treat a variety of common health issues.

At the discretion of your primary care provider, prescriptions may be issued to treat your health concern. If you receive a prescription, you’ll have the option to pick it up at your local pharmacy or have it delivered to your doorstep.

At the discretion of your treating primary care provider, requisitions for lab work may be issued to diagnose and treat your health concern. Secure electronic forms are generated on Maple and can be printed and taken to any local lab for testing. Results will be uploaded to your Maple medical record and follow up care can take place virtually on Maple or with your family physician. At this time, diagnostic imaging requests are not available.

Doctors and nurse practitioners can provide medical advice to students when they are outside of Canada but are unable to provide prescriptions or requisitions. Maple is not covered by Mobile Doctor while you are within your home country.

Maple selects the next available primary care provider to start your consultation as quickly as possible.

Maple’s interface, communications and provider language are all available in both English and French. You can switch languages within your account settings.