Virtual general practitioner visits for RBC Insurance plan members
You and your eligible dependants have access to online general practitioner visits with Maple – Canada’s leading virtual care platform.
Create your account today so it’s ready when you need to see a general practitioner. To get started, have your RBC Insurance plan member ID ready.
Already have a Maple account linked to RBC? Sign in here.
How to get started with Maple
After you create your account, you’ll be able to see a general practitioner with the tap of a button. Watch this video for a step-by-step walkthrough.
Talk to a general practitioner online in minutes
On-demand healthcare
Connect with a general practitioner in minutes through text, audio, or video.
Digital prescriptions
Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost.
Advice, lab work, and more
Get a lab test requisition or medical advice from our online general practitioners.
Complete medical records
Shared medical records ensure continuity of care.
Wide range of specialists*
For an additional fee, Maple also offers access to a wide variety of specialists including dermatologists, mental health therapists, and endocrinologists.
Consulting a general practitioner on Maple is as easy as 1-2-3
1
Sign up for an account
Create a Maple account using your RBC Insurance plan member ID, or tie your existing Maple account to RBC. Sign into your account and click “Get care.” Then, enter your symptoms.
2
Chat with a general practitioner
One of our general practitioners will review your request and respond within minutes. You can see a general practitioner using audio, text, or video.
3
Get advice, diagnosis & treatment
Depending on your needs our general practitioners can provide a diagnosis, give medical advice, write prescriptions, order lab work, and more.
Patients love using Maple
We have thousands of five star reviews from people just like you.
A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.
Very easy to book a therapist and get appointment receipts.
The doctor willingly took the time to explain things to me.
Fast and effective tool for getting a diagnosis and prescription.
Saved me hours waiting in the ER.
A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.
This app is amazing! The doctor was so professional. I just waited 1-2 mins to get served! I highly recommend this app.
The most efficient and professional service ever. In less than an hour I was paired with a dermatologist who prescribed the medication required. A thorough consult and knowledgeable MD who made everything easy. My pharmacy had the prescription faxed in no time. I definitely see myself using the service in the future.
This was the best thing i've ever come across. I downloaded the app and one hour later had completed an appointment with a dermatologist who then faxed over 2 prescriptions to my pharmacy. I have been dealing with a terrible rash on my face since March with no hope in sight of getting into a dermatologist. When I found this app I was skeptical, but can honestly say it has saved my face, I am already seeing an improvement after 1 week.
Possibly the easiest way to meet a Dermatologist!
Frequently Asked Questions
Who are the general practitioners and what can they diagnose?
Maple's general practitioners are hand-selected, qualified doctors and nurse practitioners from across Canada. They are the same providers you can see in-person. Our network of general practitioners can treat many conditions including cold and flu, infections, chronic conditions, sexual health concerns, skin problems, and many more.
What are the details on my RBC Insurance coverage?
Through your workplace coverage, you can access general practitioners on Maple (plan types and level of coverage may vary by employer). This coverage is shared by you and your eligible dependents. To add eligible dependents to your account, add their details to the “Profiles” tab.
I am a plan sponsor and I have questions about the virtual care program. What do I do?
If you have any questions about the virtual care program, please contact your RBC Insurance Group Service Representative or your Insurance Advisor.
Is my information private?
Yes. Your personal and health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. You also always retain complete control of your personal health information. Check out our Privacy Policy for a more in-depth description of data privacy at Maple.
Skip the waiting room, see a general practitioner online.
Create your account today so that it’s ready when you need to see a general practitioner. Simply have your RBC Insurance plan member ID ready to get started.
Already have a Maple account linked to RBC? Sign in here.
*Additional charges or exclusions may apply. Maple services not covered may be reimbursable through your health benefit plan.
